Professional Development Event: How to manage problematic behavior (compassionately!)

Program Type:

Workshop

Age Group:

Adult
This event requires a payment of $5.00 per registrant to attend.
Registration for this event will be open from January 3, 2025 @ 9:00am to March 6, 2025 @ 5:00pm.

Event Details

How to manage problematic behavior (compassionately!)


Serving individuals struggling with homelessness, mental illness, substance abuse, trauma, etc. can be challenging.

Learn the #1 cause of problematic behavior and the simple tools to manage it.

WHAT YOU WILL LEARN

  • How trauma damages the brain

  • Four ways trauma makes de-escalation harder​​​​​​​

  • What you should do in the first 5 seconds​​​​​​​

  • Three core tools + how to test compliance

This training is part of a series from Ryan Dowd's Homeless Training for librarians.  The lessons and tools apply in a wide variety of situations and settings and are valuable for anyone working with people.

Ryan Dowd has worked most of his career running homeless shelters.  Currently, he works at the second largest homeless shelter in Illinois.  He trains libraries around the country (and world) on how to work with difficult homeless patrons, using the same tools that homeless shelters employ.